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Customer Service Representative, Full Time

Customer Service Representative, Full Time


Customer Service Representative, Full Time

Founded in 1989, PAUL THOMAS has decorated some of the most glittering parties and weddings of the last three decades as well as supplying leading London hotels, businesses and private homes with exquisite weekly flowers. Our signature bold and beautiful creations, inspired by the quintessential English garden have earned us a loyal client list including the Royal Family and some of London’s most eminent businesses such as The Ritz, Sotheby’s, Fortnum & Mason, Van Cleef & Arpels and Derwent London.

What began life as a small Mayfair shop serving local residents and businesses 30 years ago, has grown into a well-known name in the floral industry, delivering bouquets nationwide and creating spectacular events across the world. Today, a fast growing, inventory-free, waste-free business model and a passion for using seasonal and locally-grown flowers wherever possible makes PAUL THOMAS a more sustainable choice. Whether facilitating weekly deliveries, one-off event installations or bouquet deliveries, PAUL THOMAS remains true to its original vision of supplying the highest quality flowers and dedicated service.


As soon as possible, 2022


We’re looking for an experienced Customer Service Representative to join the Gifting Team at PAUL THOMAS. This role will report into the Operations Manager and is of central importance to the company. The right candidate will have the chance to play a key role in an experienced and fun team within a busy environment and will be given the opportunity to develop their skills.

This is a full time, hands-on operational role, that demands a flexible attitude to working days and hours to ensure that Paul Thomas continues to offer its clients the highest quality product and service.

Working closely with our Founder & Creative Director, Paul Thomas-Jeffreys and a team of master florists, the successful candidate will create and deliver truly extraordinary flowers.


  • Dealing with customer enquiries, via email and telephone.
  • Processing all orders and payments.
  • Assisting with customer reporting.
  • Assisting the Operations Manager with administrative tasks.
  • Developing and maintaining strong working relationships with all clients.
  • Assisting florists and other areas of the business as and when required.
  • Produce quotations to secure Gifting sales.


The ideal candidate will have excellent written and verbal communications skills, with a background in in the luxury lifestyle space. The candidate will need to be highly organised, able to work under pressure and can problem-solve in a calm, precise and efficient manner.



The role is a standard 42.5 hour working week, with additional week and weekend hours when required.

The right candidate will benefit from a competitive salary and companywide bonus scheme.

To apply, please send your CV and a cover letter to

Posted on
7 Apr. 2022
Full Time
Battersea, London

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