Accessibility statement

This accessibility statement applies to www.newcoventgardenmarket.com – the website for New Covent Garden Market, a fruit, vegetable and flower wholesale market in south London.

This website is run by Covent Garden Market Authority (CGMA), the organisation that manages the market. We want as many people as possible to be able to use this website. Therefore, CGMA is committed to making it accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This commitment includes accessibility to those with:

impaired vision
motor difficulties
cognitive impairments or learning disabilities
deafness or impaired hearing.

We’ve made the website text as simple as possible to understand. As a public sector body, however, we have had our site assessed for its accessibility and in its current format we have been made aware that some parts of the website do not fully meet existing guidelines. For example:

The ‘subscribe’ button in the footer cannot be accessed using just a keyboard
At 200%, some content or functionality can be lost occasionally
The site contains a small number of moving, flashing or scrolling parts that can cause problems for assistive technologies like screen readers.
There is no visible focus on the search button in the menu.
Some links are not visible or descriptive enough.
When the user does not expand ‘more’ from the menu, the tab focus still goes to the menu options, but they do not receive a visible focus.
On the home page, visible keyboard focus is lost around the image carousel.
In the wholesalers’ directory, there is no visible keyboard focus on the filter checkboxes.
Some of the colour combinations used across the site are unhelpful to some people with visual impairments.
Some search input does not have accessible text.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the website being under review. CGMA is undertaking a thorough review of the site to bring it into line with the latest guidelines. This process will take a few months and once it is completed, we will update this statement.

In the meantime, we’re always looking to improve the accessibility of this website and every other resource we use to communicate with our community and beyond. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact Tommy Leighton in the Communications department via hello@cgma.co.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Preparation of this accessibility statement

This statement was prepared on October 25^th 2021. It was last reviewed on October 29^th 2021.

This website was last tested on September 14^th 2021. The test was carried out by the website accessibility monitoring team at the Central Digital & Data Office, which is part of the Cabinet Office.

Thank you.

Accessibility statement for www.newcoventgardenmarket.com

This accessibility statement applies to www.newcoventgardenmarket.com

This website is run by the Covent Garden Market Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:

change colours, contrast levels and fonts
zoom in up to 300% without the text spilling off the screen
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

Parts or all of the page cannot be accessed via keyboard (Manual) All pages-

The 'More' button in the menu along the top of the webpage is not accessible using the keyboard.
The buttons for 'Find us' and 'Follow us' at the top of the webpage are not accessible using the keyboard.
At 200% zoom, the close button in the hamburger menu is not accessible using the keyboard.
Contact- The links under 'Location, New Covent Garden Market London, SW8 5BH' are not accessible using the keyboard.
About the Market- The articles in both sliders on the webpage are not accessible using the keyboard.

Focus Visible: No or barely visible focus (Manual)

Home- The focus visible is not clear on 'Load more posts' in the bottom of the webpage.
Contact- When tabbing from 'Submit' the keyboard is lost for 3 keyboard tabs.
About the Market- The focus visible becomes lost after tabbing on the arrows for the carousel. The images in the carousel are not clear for users.

Reflow: 400% & mobile view (Manual)

All pages- At 400% zoom and in mobile view, the menu does not reflow to fit the webpage correctly.

Contrast (minimum): Elements must have sufficient colour contrast (Axe)

Home- 'Load more posts' and 'Follow on instagram' have poor colour contrast when the mouse hovers over the links.
All pages- the title of the webpage does not have sufficient colour contrast on a background image.
News- 'Load more news' has poor colour contrast when the mouse hovers over the links.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Email: hello@cgma.co.uk
Call: 020 7720 2211

We’ll consider your request and get back to you in 7 days.

If you cannot view the map on our ‘contact us’ page, call or email us (as above) for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Communications Team at:

Email: hello@cgma.co.uk
Call: 020 7720 2211

Our ongoing commitment to improved accessibility:

We will have the accessibility of our site audited once a year by an external provider.
Arranging accessibility training for staff
Ensuring any web developers employed on our site are aware of accessibility standards and will work to improve our rating

Enforcement procedure

Technical information about this website’s accessibility

Covent Garden Market Association is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to [insert one of the following: ‘the non-compliances’, ‘the exemptions’ or ‘the non-compliances and exemptions’] listed below.

Non-compliance with the accessibility regulations

WCAG 2.1.1 Keyboard: Parts or all of the page cannot be accessed via keyboard (Manual)

All pages- The 'More' button in the menu along the top of the webpage is not accessible using the keyboard. This means keyboard users cannot view the dropdown menu that expands. There is no function for the menu expanding. We plan to fix this by 14 June 2023.
All pages- The buttons for 'Find us' and 'Follow us' at the top of the webpage are not accessible using the keyboard. There is no function when the keyboard selects this. We plan to fix this by 14 June 2023.
All pages- At 200% zoom, the close button in the hamburger menu is not accessible using the keyboard. We plan to fix this by 14 June 2023.
Contact- The links under 'Location, New Covent Garden Market London, SW8 5BH' are not accessible using the keyboard. There is no function when the keyboard selects this. We plan to fix this by 14 June 2023.
About the Market- The articles in both sliders on the webpage are not accessible using the keyboard. There is no function when the keyboard tabs onto the buttons. There is a gap in the images and arrows that is not clear for users and is confusing. We plan to fix this by 14 June 2023.

WCAG 2.4.7 Focus Visible: No or barely visible focus (Manual)

Home- The focus visible is not clear on 'Load more posts' in the bottom of the webpage. We plan to fix this by 14 June 2023.
Contact- When tabbing from 'Submit' the keyboard is lost for 3 keyboard tabs. We plan to fix this by 14 June 2023.
About the Market- The focus visible becomes lost after tabbing on the arrows for the carousel. The images in the carousel are not clear for users. We plan to fix this by 14 June 2023.

WCAG 1.4.10 Reflow: 400% & mobile view (Manual)

All pages- At 400% zoom and in mobile view, the menu does not reflow to fit the webpage correctly. We plan to fix this by 14 June 2023.

WCAG 1.4.3 Contrast (minimum): Elements must have sufficient colour contrast (Axe)

Home- 'Load more posts' and 'Follow on instagram' have poor colour contrast when the mouse hovers over the links. We plan to fix this by 14 June 2023.
All pages- the title of the webpage does not have sufficient colour contrast on a background image. We plan to fix this by 14 June 2023.
News- 'Load more news' has poor colour contrast when the mouse hovers over the links. We plan to fix this by 14 June 2023.

Content that’s not within the scope of the accessibility regulations

Many of our older PDFs do not meet accessibility standards. The accessibility regulations do not require us to fix PDFs or other documents published before September 2018 if they’re not essential to providing our services.

If you come across a PDF that is not accessible, please contact us so we can provide you with an alternative version.
Email: hello@cgma.co.uk
Call: 020 7720 2211

Any new PDFs or Word documents we publish will meet accessibility standards.

Preparation of this accessibility statement

This statement was prepared on 17 April 2023. It was last reviewed on 12 May 2023.

This website was last tested on 9 May 2023. The test was carried out by the Cabinet Office and Digitally Responsive.

We used this approach to deciding on a sample of pages to test - Read our accessibility brief