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Job details:
Job description:
This is a senior lynchpin role in an established and growing central London luxury flower business. It is a comprehensive role that will require a highly organised, self motivated and business minded individual to work efficiently and effectively under pressure in a calm and collected way. We are a talented, hardworking and friendly team excited about welcoming the successful candidate into our business.
Job requirements and responsibilites:
The role will require the individual to work closely alongside the business owner Alice, our Head Florist Emily and Shop Manager Noriko. You will be taking responsibility for the management of our overall logistics and operation as a successful event and shop floristry business.
As Operations Manager your responsibilities will include; event scheduling and rota management, supporting our Head florist in managing our team of florists day to day and in conducting a seamless and efficient operation at peak periods (Christmas, Valentines, Mothers Day)
• You will work with our Head Florist to plan our weekly rota around the shop and event needs, as well as plan annual leave appropriately. It is critical to keep overtime and freelancing costs to a minimum whilst also maintaining team morale; you’ll work with the shop manager to ensure adequate staffing for the retail side of the business as well.
• You will plan out the daily and weekly schedule of online orders, deliveries and collections; ensuring that all orders are communicated to the floristry team. You will work directly with our courier partners to ensure that deliveries are booked correctly and run smoothly. You will often be the first point of contact with our customers (fielding phone and email enquiries) as well as managing many of our event and workshop enquiries; so excellent customer service skills are paramount. All enquiries must be dealt with in a timely and professional manner; any bespoke enquiries being passed onto our Head Florist. Following up with customers to check their satisfaction, ensuring a 10/10 customer experience from initial enquiry to execution. At peak periods such as Christmas you will be taking and scheduling a large volume of corporate workshop bookings. You will be expected to schedule this effectively so that we realise the optimum number of bookings spread out across the period.
• You will be a main point of contact in the team for all operational questions and concerns, solving them or passing on to the appropriate team member as necessary.
• You will also be required to assist with the marketing and new business strategy of the business, marketing especially focused on B2B. You will be expected to foster existing relationships and build new relationships in the PR, events and hotels industry.
• You should work closely with the management team to foster an excellent team culture.
• You’ll be encouraged to create and communicate company guides that streamline policies and protocols. You will be expected to continually improve and streamline our current operational practices.
• You should come to this role with a strong understanding of the florist and event industry, you must be flexible and adaptable, building strong relationships internally and externally, possessing a clear passion and energy for Botanique Workshop. It is paramount that you are forward thinking and always planning ahead; working calmly and efficiently under pressure is crucial.
• Proficiency with Gmail, Google Docs and Sheets.
• Experience working with a shopify web platform is an advantage but not critical.
Apply:
Please send your application to Hello@botaniqueworkshop.com
