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Operations Manager - Grandirosa

Operations Manager - Grandirosa


Operations Manager - Grandirosa

Job description:

This is a senior “lynchpin” role as we grow the business, and is of central importance. We require a dedicated and loyal individual who will be a key part of our Company’s exciting future. The role is all-encompassing and we require a flexible individual who has proven experience of management within a luxury florist.

The role will require the individual to work closely alongside the Company Directors, the Studio Manager and the Shop Manger, with an emphasis on overall management and responsibility of logistics and operation. Ensuring Grandirosa runs smoothly and effectively across all areas ensuring our customers receive the best possible service. Communication is a key aspect of this role and needs to be a priority and consideration in everything we do.

It is a Full-time role, 40 hours a week, Monday to Friday, with occasional weekend work and unsocial hours during key periods (e.g. Christmas).


£50k+ per year (Experience depending)


Our studio on Chiltern Street, W1.

Job requirements:

  • Team and Project management
  • Oversee and support the Shop Manager and Studio Manager to ensure smooth running of staffing in the shop and studio;
  • Run Monthly meetings with the Directors to discuss projects, new business and any other updates;
  • Run weekly meetings with the Shop Manager and Studio Manager to go through upcoming events, contracts, shop updates and AOB;
  • Where required, leading large install teams on events;
  • Full project management on at least 2-3 large scale projects per year'
  • Overseeing and liaising with the wider team to ensure a seamless service is always provided to customer.
  • Oversee Operations of the studio by supporting the studio manger in:
  • Planning the weekly schedule of deliveries and collections;
  • Complete event organisation and administration, from creating schedules and job sheets through to managing events onsite and ensuring they run smoothly and to schedule;
  • Coordinating staffing and logistics for all events, including booking freelance florists and logistical support, additional vehicles, and submitting security details when required;
  • Making sure events are always delivered and collected on time and in professional manner;
  • Sourcing / buying props and managing stock levels and maintain inventory;
  • Ensuring the studio space maintains a high standard of tidiness, cleanliness and organisation; and
  • Working closely with the Shop Manager on daily and weekly reports.
  • Client-facing elements:
  • Representing the Company and creating a good lasting impression when dealing with all clients, venue staff and other suppliers;
  • Project and event management;
  • Preparing cost and visual proposals for clients.
  • Business development:
  • Assisting with the marketing and new business strategy of the Company;
  • Fostering existing relationships and building new relationships in the events and hotels industry; and
  • Contribute to future growth strategies.
  • Studio culture:
  • Create and communicate company guides that streamline policies and protocols; and
  • Lead company culture and values.

General requirements:

  • Strong understanding of the florist and event industry;
  • Be flexible and adaptable, building strong relationship internally and externally;
  • Possess a clear passion and energy for Grandirosa;
  • Undertake any other duties as may be reasonably required;
  • Communicate regularly and effectively with the Directors and to seek support from appropriate staff at the earliest opportunity should problems arise.
  • Must have requirements for any applicant:
  • Right to work in the UK
  • 7 Years’ experience at management level in a luxury florist
  • Be enthusiastic, diligent and proactive;
  • Be hard working with a ‘muck in approach’ attitude;
  • Be comfortable working on their own initiative as well as working within a team;
  • Be forward thinking and always planning ahead;
  • Be confident with Gmail, Google Docs/Sheets/Slides and Microsoft Word/Excel/ppt etc; and
  • Be confident in managing a team.

What we offer: 

  • Salary subject to experience; From £50k
  • 28+ days' annual leave (including public holidays);
  • Pension contribution;
  • Learning & development budget.
  • Annual performance based bonus

Send your application to:


Posted on
6 Jun. 2024
Full Time
Chiltern Street, W1

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